Please read these Terms & Conditions carefully. You’re booking and payment for a holiday constitutes acceptance of them.

CONTRACT

  • The contract for a short-term holiday rental shall be made between the client and St. Andrews Holiday Apartments as agents for the owner.
  • The Hirer warrants that the subjects let are to be used for the purposes of a holiday and so accepts that the letting is a holiday let to which section 4 of the housing (Scotland) act 1988 apply, namely,” a tenancy the purpose of which is to confer is to confer on the tenant the right to occupy the house for a holiday”
  • The Contract is only effective once we have received your booking details and the required deposit for the let and you the client have received email confirmation of the booking by ourselves.
  • The Hirer shall not sub-let the property or any part thereof.
  • To permit the owner or St. Andrews Holiday Apartments reasonable access to the property.

PAYMENT

  • A deposit of 25% is required as confirmation of the booking. The remaining balance will be required 8 weeks prior to entry date and will be taken from the credit card used to make the initial booking. For bookings made within 8 weeks of the arrival date, the total amount is payable. Any payment received by Mastercard, Visa or debit card over the telephone acknowledges and accepts the booking conditions.

CANCELLATION POLICY

  • Cancellation must be made by letter and or email. In the event of cancellation, the following terms shall apply.
  • Six months prior to arrival. 10% of deposit or minimum £50 administration fee.
  • Six months to eight weeks prior to arrival. 50% of deposit or a minimum £100 deposit charge
  • Eight to four weeks prior to arrival. 50% of full cost of holiday
  • Four weeks prior to arrival date. Full cost of holiday.

COVID-19

  • If your booking is adversely affected due to Covid-19 then a refund will only be given on the following grounds.
  • Travel restrictions are in place between your country of origin on your booking details and Scotland which effect your ability to fulfil your booking.
  • Travel restrictions are in place between your region of Scotland and Fife of origin which effect your ability to fulfil your booking.
  • Cancellation must be made by letter and or email. In the event of cancellation, the following terms shall apply.
  • 10% of booking cost up to a maximum of £50

RATES:

  • The rate includes Bed linen and towels and the provision of heating and hot water.
  • Where properties have wood burning stoves and open fires as a secondary form of heating, WE DO NOT supply fuel, guests are expected to purchase fuel for these themselves. Please ask for the nearest supplier.

SECURITY DEPOSITS

  • Where a refundable security deposit has been held against your credit card for a property, we will release your deposit within four days if there has been no unreported breakages, loss or damage to items within the property together with any excess cleaning or refuse disposal required after occupancy.

NUMBER OF GUESTS STAYING IN THE PROPERTY

  • The number of guests staying in the property must not exceed that advertised on the Website. Children staying that are not in a travel cot are counted as a guest.

CIRCUMSTANCES BEYOND OUR CONTROL

  • If for any reason beyond our control a property has been rendered unsuitable for holiday letting (e.g.. water damage/fire damage/loss of utilities) on the date booked, we will endeavour to offer alternate accommodation or alternate dates or offer a refund of all monies paid by the client. There shall be no further claim against the owners of St. Andrews Holiday Apartments.

COMPLAINTS

  • Your stay at our properties should be an enjoyable one. Nevertheless, should you have cause for complaint, please advise us immediately, as it is difficult to investigate complaints of any nature once a client has returned home. Regrettably, therefore, it is unlikely that complaints can be accepted and investigated at the end of the hiring period or after the client has departed. As your contract is between yourself and the owner, any complaint will have to be discussed with the owner, before the issue can be resolved.

ISSUES AROUND NOISE

  • If your stay is at a property with shared access to the front door, then please take into consideration your neighbours when entering and leaving the property, especially with luggage and golf clubs. At present properties under our management where this applies are The Golfer’s Rest, Murray Park Apartment, The Scores and Queens Gardens.
  • Please be aware of noise-related issues when emptying bins, early in the morning or late at night, especially the disposal of glass bottles
  • Your stay at our properties should be an enjoyable one. Nevertheless, should we receive a complaint, regarding noise-related issues, such as anti-social behavior, loud music, noise from parties, and drunkenness, please be advised, that these will be dealt with swiftly and if not resolved, then you may be asked to leave the property early?

PETS

  • Only where stated on the website for individual properties are pets accepted and by prior arrangement if they have their own sleeping bed/basket and are not left unattended in the property. They must be house trained, well behaved, kept off the soft furnishings/beds, and exercised away from the premises. Pets must be restricted to the kitchen and lounge areas only. Owners are responsible for ensuring that they clear up after their dog both in gardens and whilst out walking in the area.

SMOKING

  • Holiday makers are reminded that smoking is NOT PERMITTED in any of our properties. If there are indications that you have been smoking in the property, then you will not receive your security deposit.

ARRIVAL AND DEPARTURE

  • The holidaymakers agree that unless otherwise agreed, that arrival is at 4pm on the arrival date and departure is at 10am on the departure date. If for any reason you do not vacate the property by 10am on the departure date, then extra costs will be incurred.

ARRIVAL AND DEPARTURE (COVID-19)

  • For bookings that are within 72 hours of arrival and departure of previous or new guests, there are strict government guidelines in place regarding the cleaning and sanitisation of holiday lets, as part of these guidelines and to ensure the safety of guests and staff, check is at 5.30pm and check out 9.30am

CARE OF THE PROPERTY

  • Holiday makers are responsible for leaving the property in the same condition as when they arrived. This is in a clean and tidy state, with the beds stripped where possible.
  • The hirer binds themselves to pay St. Andrews Holiday Apartments for any loss or damage beyond reasonable wear and tear.
  • The hirer is responsible for the removal of all refuse at the end of their stay in accordance with the guidelines laid out in the property (except Claremont Lodge, where you should adhere to the specific instructions regarding refuse). Any refuge or recycling left in the property will incur a charge for removal.
  • The hirer undertakes to prevent any member of their party from causing a nuisance or disturbance to any other residents or occupiers.
  • The hirer undertakes to leave the property secure if left unoccupied during their stay.
  • We ask holidaymakers to report any breakages or damages whether accidental of not immediately. Where necessary we will expect you to replace or leave money for repair.
  • Likewise, we would expect you to report any faulty equipment during your stay. In the event of a breakdown, a repair or replacement shall be fitted or replacement within 48hrs.
  • We cannot be held liable for a breakdown of any facility which is beyond reasonable control (e.g., breakdown or failure of any electrical equipment, facility, or plumbing) or from any misuse or negligence of the client using the equipment.

INSURANCE, PERSONAL INJURY AND LOSS OF CLIENT PROPERTY

  • The client or members of his/her party cannot hold the owners or agents responsible for injury sustained or the loss or damage to any belongings during their stay.
  • The property owner or St. Andrews Holiday Apartments accepts no liability for accident, injury, loss, or damage sustained by any residents, their family, visitors, animals, vehicles, or personal effects however caused.
  • Please consider obtaining personnel holiday insurance for personnel injury and loss of client property.

In addition to the terms and conditions stated here, there may be specific terms and conditions which apply to the individual cottages. These will be prominently displayed in the cottage information folders and constitute part of these General Terms & Conditions.